Internal Analyses Internal Analyses to benefit performance, improvements, personnel motivation. Analyses internal to a company can be actions by themselves or the initial or control step within a broader C&CC intervention programme. Main internal analyses carried out by
C&CC are: And on the field: mystery shopper/ customer/ guest/ citizen/ patient/ caller/ web Internal Analyses provide an unbiased, accurate and complete picture, to allow the identification of improvement points. Thanks to specific data, decisions are clear and efficient.
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Checking the results of a decision aginst its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. Peter Drucker |
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CLIENT Induction TALENT MAPPING Motivation Stakeholders ANALYSIS Fit-Gap MYSTERY SHOPPER PATIENT Performance Improvement COMMUNICATION RESOURCES Skills CITIZEN IMPROVE Focus Group MYSTERY CUSTOMER Climate TALENT Relationships Employee Loyalty SKILLS Mystery Caller SURVEY PERFORMANCE Team GUEST |
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So I think instead of focusing on competition, focus on the customer Scott Cook |
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