For Tourism & Hotellerie: "Guest+"
Guest+ is the C&CC solution to improve performance in Tourism and Hotellerie.
C&CC conceived and has been successfully implementing at important tourism and hotel companies the Ad-Hoc Solution "Guest+", that leads to the effective performance improvement.
"Guest+" has been designed to be rolled out fast and efficiently to resorts, agencies, hotels, personnel, geographically dispersed.
It identifies improvement areas and it acts sharply, to lead to sales results improvement, thanks to a higher customer satisfaction, more customer loyalty and a broader customer base.
Thanks to Mystery Guest Analyses or to other internal and market analyses, the resort/ agency/ hotel current status is depicted and possible solutions are recommended to the Customer.
Interventions vary, based on the Customer's priorities and objectives. They spam from processes optimization, to communication improvement, to training, to tools and manuals creation, to end customers data re-organization, to powerful and structured actions on the market.
Analyses and interventions are carried out in all or some resorts/ agencies/ hotels, in phases or as one, to be focussed, to carry out a pilot, or extensively, locally or/ and abroad.
The end result is always measured to confirm to the Customer the objective has been achieved. C&CC follow-up ensures that the end result is rooted and lasting.
Analyses and interventions are complete and focussed, to care for all aspects impacting on performance and customer satisfaction.
|The first step
is to know
Roy H. Williams
Customer Satisfaction CRM Tours SPA PERFORMANCE Hotel
MYSTERY GUEST Sales SERVICE Quality HOLIDAYS CRUISE
Personnel Relationship Improvement RESORT Customer Base TRIP
TRAINING Skills Revenue Operator VILLAGE Restaurant LEVEL
SUITE Travelling HOST Agency KPI 5Stars COMMUNICATION
TOURISM Loyalty Commercial Results Hotellerie Comfort
Director Network Mystery Client TRAVEL AGENCY Cabin
|There's a battle
the cook thinks
is high art and
what the customer
just wants to eat
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