For Structured Retail: "Retail+"

Retail+ is the C&CC solution to improve monobrand or multibrand high street retail.

C&CC conceived and has been successfully implementing at both monobrand and multibrand retail chains the Ad-Hoc Solution "Retail+", that leads to the effective stores performance improvement.

"Retail+" has been designed to be rolled out fast and efficiently to several stores geographically dispersed.

It identifies improvement areas and it acts sharply, to lead to sales results improvement, thanks to a higher customer satisfaction, more customer loyalty and a broader customer base.

Thanks to Mystery Shopping/ Customer Analyses or to other internal and market analyses, the stores current status is depicted and possible solutions are recommended to the Customer.

Interventions vary, based on the Customer's priorities and objectives. They spam from processes optimization, to communication improvement, to training, to tools and manuals creation, to end customers data re-organization, to powerful and structured actions on the market.

Analyses and interventions are carried out in all or some stores, in phases or as one, to owned or franchise stores, to be focussed, to carry out a pilot, or extensively, locally or/ and abroad.

The end result is always measured to confirm to the Customer the objective has been achieved. C&CC follow-up ensures that the end result is rooted and lasting.

Analyses and interventions are complete and focussed, to care for all aspects impacting on stores performance.

There is only one boss.
The Customer.
And he can fire everybody
in the company from
the chairman on down,
simply by spending his
money somewhere else
Sam Walton

Customer Satisfaction   STORE   Brand   PERFORMANCE

    MYSTERY SHOPPING  SALES   Channel  BRAND AWARENESS

  Sales Personnel   Relationship   KPI  Customer Base

   TRAINING     Skills  Retail   REVENUE    Improvement

SERVICE  Franchising   SHOP     Margins   COMMUNICATION

  SELL OUT  Franchise    COMMERCIAL RESULTS   Loyalty CHAIN

 Store Manager  CRM   Mystery Shopper   POS    Sales People