INTERVENTIONS : 

To improve boutiques performance thanks to better customer satisfaction and customer base broadening

... for satisfaction and for an unforgettable purchasing experience

Like an expert tailor, cutting the best made-to-measure solution that improves performance. 

Performance Improvement Interventions are always specific and designed ad-hoc to resolve radically, efficiently and durably the surfaced critical areas: they are a tailor-made suit.

After taking all measures, choosing models and fabrics with the Customer, we create a high quality tailor-made suit that will fit perfectly: it's custom-made.

The main Performance Improvement Interventions include:
- Development Path for Boutiques Personnel: to develop Sales Personnel and Store Manager skills in complete synergy
- Culture for Sales: to increase a customer different culture understanding, so Sales Personnel can better handle communication and sales
- Customer Base Broadening Programme: to increase the customer base for a Company, a brand, an area/ segment or line
- Brand Awareness Increase Programme: to increase a brand popularity/ rectify a brand meaning
- Customer Perception Increase Programme: to ensure customers have a better/ stronger perception of the product, service, image
- Customer Satisfaction Increase Programme: to ensure customers are happier with the product, service, image
- Customer Loyalty Programme: to increase customer loyalty, visit frequency, average spending and word of mouth
- Relationship Management Programme: to improve relationships (amongst internal resources, with customers, with partners, ...)
- Communication and Reporting Improvement: to set an efficient, accurate and motivating communication, to ensure meaningful information is grasped, divulged and understood
- KPIs and Performance Evaluation Review: to establish new or different KPIs, really driving the Company, Team or Individual performance
- Knowledge and Experimental Workshops: to ensure new processes, rules, tools or approaches are  understood, learnt and followed
- Organization and Jobs Review: to establish an organization steered to retail performance
- Motivation/ Premium SystemReview: to ensure it's an efficient motivation tool orientated to performance
- Induction/ Development/ Carreer Plans and Talent Management: to value resources and to offer all knowledge and motivation drivers that steer them to performance
- Personnel Loyalty Programme: to reduce turnover, keep know-how, increase the sense of belonging to the Company

To know more, contact us