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Focussed Analyses to Decide

Internal and Market Analyses to steer decisions and successful actions.

The analyses carried out by C&CC can be actions by themselves or the initial or control step within a broader intervention programme.

All analyses are focussed and specific, follow a professional approach and provide the Customer with a detailed report in a few days.

Alongside analyses results, all necessary tools and supports to share them within the Company are provided.

C&CC analyses include: 
- Internal to the Company (headquarters and or local offices/ branches/ sales points/ sales networks/...)
- Market (customers, competition, external stakeholders)

Analyses execution utilizes various techniques (paper/ electronic/ web survey, interview, focus group, ...), based on the most efficient for the purpose, the time, the budget.

Only after an unbiased, specific and accurate analysis, successful decisions can be made.

 

Flaming enthusiasm,
backed up by horse sense
and persistance,
is the quality that
most frequently
makes for success
Dale Carnegie

  MYSTERY Analyses

MYSTERY SHOPPING/ MYSTERY CUSTOMER to provide
an anonymous and complete picture of shops/
agencies/ sales networks/ counters.

MYSTERY GUEST to provide an anonymous and complete picture of
resorts, hotels, tours, transports, SPA.

MYSTERY CALL to provide an anonymous and complete picture of
phone performance of call centres/ shops/ counters/ hotels.

MYSTERY CITIZEN to provide an anonymous and complete picture of
Public Administration/ utilities services.

MYSTERY PATIENT to provide an anonymous and complete picture of
hospital or clinical services.

MYSTERY WEB to provide an anonymous and complete picture of
information and services offered on the web.

 

For professional evaluation which does not influence results.

Measured by several checks, by mystery professionals,
according to a series of parameters chosen with the Customer.

Only an accurate and professional analysis can be USEFUL and TRUSTED.

Excellence is not
a skill.
It is an
attitude
Ralph Marston

C&CC All rights reserved: 2012 - 2016

 

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